Help When You Need It
We’ve Got Your Back. Let’s Get You Some Answers
Welcome to the Club Support Hub. Whether you’re a founding member or just getting started, we’ve designed this resource to make your experience seamless. Explore our most frequent questions below to find clear, instant answers.
Still have questions? Our team is on standby to help you get the most out of the club. Contact us here.
Frequently Asked Questions
I am happy with my mechanic, what’s in it for me?
That’s great—we love a trusted mechanic! In fact, we’d love to meet them and potentially welcome them into our professional network. However, most traditional repair shops don’t specialize in everything your car might need, such as tires, alignments, collision work, or custom tuning. That is where Car Connection Club steps in. Think of us as your all-in-one automotive concierge; you simply drop your car off with your personal advisor at our facility, and we manage every specialized detail for you. By joining the club, you gain a simpler way to handle your vehicle’s entire lifecycle, backed by rewards, expert support, and the total peace of mind that comes with a single, dedicated point of contact
What type of services do you offer?
We offer every service your car may need and more, including:
- Complete comprehensive repair and maintenance services
- Free evaluations, diagnostics, estimates
- Tire alignments, rotations, balances
- Fuel system service
- Brake service
- A/C and heating systems
- Cooling system services
- Electrical system services
- Suspension services
- Transmission services
- Inspection and emission services
We work with all major Insurance companies and extended warranty companies:
- Free collision repair estimates & consulting
- Collision repair and refinishing
- Frame inspection and repair
- Auto detailing
- Headlight restoration
- Window tinting
- Paint protection
- Windshield repair
- Dent removal
- Wheel repair
- Complete paint jobs
- Restoration
What do I get with my membership?
One membership covers your entire household for up to five vehicles. You will be paired with a dedicated professional advisor and gain access to a personal online portal to track your complete service history in one place. Beyond maintenance, your membership grants you exclusive invitations to our social events, track day experiences, and private auto shows. It’s more than just car care—it’s a gateway to an elite automotive lifestyle.
How do the membership rewards work?
Every year on your membership anniversary, you’ll receive a 10% reward based on your total service spending (excluding taxes). You can choose to take this reward as cash back or apply the credit toward your next service. It’s our way of saying thank you for letting us care for your cars
Is there a Car Club Connection mobile app?
Not yet, but our site is fully mobile-optimized and easy to use from any device.
Can I cancel my membership?
Yes. if you join and then change your mind, you have 90 days to cancel for a full refund. No contracts, we make it easy to opt out.
How do I renew my Car Connection Club membership?
The best way is to call your advisor for help. Or you may send us an email at EMAILADDRESSHERE to cancel your membership No hoops, no fine print. We make it easy to cancel.
What counts as a qualifying invoice?
Your reward is calculated from every service invoice for your household vehicles covered by your membership, including oil changes, tires, diagnostics, repairs, detailing… Please note that this only applies to services you pay for directly; it does not include work covered by insurance claims or extended warranty providers.
When do I get my car club rewards?
On the anniversary date of your membership we’ll calculate your total invoice amount for the year and issue the reward.
Do you accept electric and hybrid cars into the club?
Absolutely. Even though electric and hybrid vehicles have fewer moving parts, they still require specialized maintenance, and we are fully equipped to handle them. We welcome all EVs and hybrids into the club, ensuring your high-tech vehicle receives the expert care it needs to stay on the road.
Do you offer any warranty on your service?
Yes, we provide a two-year, unlimited-mile warranty on every service and repair we perform. This coverage includes both parts and labor, giving you total confidence and protection on the road, no matter how much you drive.
Do You Still Have Questions?
Need Additional Car Service Help?
No problem. Our support team is available Monday through Friday, 9:00 a.m. to 5:00 p.m. PST.